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General terms and conditions

By paying for an order, you agree to the terms and conditions below.

Contact us: If you have any questions about your order, are looking for a specific item or want to know anything else, please contact me at info@ingevandenhoven.nl

Production

All products in my webshop are manufactured or produced by me in the Netherlands. The Art prints are printed by a professional printer.

You buy the product, not the copyrights. This applies to my original ceramics, paintings and drawings which I offer in this shop, but also to my printed work. You do not have the right to reproduce the product. The copyright remains in all cases with Inge van den Hoven.

Legal reflection time:

You have 14 days to change your mind, counting from the date you receive the product.

Please inform me within this period if you wish to cancel the purchase. You can do this by e-mail: info@ingevandenhoven.nl

After cancelling the purchase you have another 14 days to return the product.

If the 14th day falls on a weekend or public holiday, the cooling-off period ends on the next working day.

Please send the product back within 14 days after the purchase has been cancelled to the following address: Henrick de Keijserplein 42-1, 1073S Amsterdam, packaged as carefully as I have done. You will then have to pay the return shipping costs.

Shipping

See item details for estimated delivery dates.

Customs and import duties: Buyers are responsible for possible customs and import duties. I am not responsible for customs delays.

Exchanges and returns

Exchanges and returns are no problem.

Contact me within 14 days of delivery. Return items within 14 days of delivery

I do not accept cancellations but please contact me if there are any problems with your order info@ingevandenhoven.nl.

The following items cannot be returned or exchanged

Due to the nature of these items, unless they are damaged or defective upon delivery, I cannot accept returns of:

Custom and personalised orders

Digital downloads

Items on sale

Return Conditions

 

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for the reduction in value.


Privacy Policy

  1. Data I collect

 

In order to fulfil your order, you must provide me with certain information (you have given Inge van den Hoven Art permission to pass this on), such as your name, e-mail address, postal address, payment details and the details of the product you have ordered. If you contact me directly (for example when placing a custom order) you may also choose to provide me with additional personal data.

 

  1. Why I need your data and how I use it

I rely on a number of legal bases to collect, use and share your data, including:

Where necessary to provide my services, such as when I use your data to fulfil your order, to settle disputes or to provide customer service;

When you have given your explicit consent, which you can withdraw at any time, such as by subscribing to my mailing list;

As necessary to comply with a legal obligation or court order, or in connection with legal proceedings, such as storing information about your purchases if required by tax law; and

To the extent necessary for the purposes of my legitimate interests, where such legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you have requested and in my legitimate interest to improve my services; and 2) Compliance with Inge van den Hoven Art's Vendor Policy and Terms of Use. I will use your information as necessary to comply with my obligations under Inge van den Hoven Art's Vendor Policies and the Terms of Use.

 

  1. Data Sharing and Disclosure

 

My clients' data is important to my business. I only share your personal information for very limited reasons and very specific situations, as follows:

 

Inge van den Hoven Art. I share data with Inge van den Hoven Art where necessary to provide my services to you and to carry out my obligations as set out in both Inge van den Hoven Art's Vendor Policy and Terms of Use.

Service Providers I engage certain trusted third parties to perform certain functions and provide services to my shop, such as delivery drivers. I will share your personal information with these third parties, but only to the extent necessary to provide these services.

Company transfers. If I sell my business or enter into a merger, I may disclose your information as part of that transaction, but only to the extent permitted by law.

Compliance with laws. I may collect, use, retain and share your information if I believe in good faith that it is reasonably necessary to/for: (a) respond to legal process or government requests; (b) comply with my agreements, terms and policies; (c) prevent, investigate and respond to fraud and other illegal activity, security or technical issues; or (d) protect the rights, property and safety of my customers or others.

 

  1. Data retention

 

I will retain your personal data only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with our legal and regulatory obligations, resolve disputes, and enforce my agreements. In general, I will keep your information for 4 years.

 

  1. Transfer of personal data outside the EU

 

I may store and process your data through third party hosting services in the United States and other jurisdictions. As a result, I may transfer your personal data to a jurisdiction with different data protection and governmental control laws from yours. If I am required to transfer your data outside the EU, I will rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

  1. Your rights

 

If you live in certain territories, including the EU, you have a number of rights relating to your personal data. While some of these rights are general in nature, some are for specific, limited cases. I describe those rights below:

 

Access. You may have the right to access and receive a copy of the personal data I hold about you. You can contact me for this purpose using the details below.

Amendment, restriction, deletion. You may also have the right to amend your personal data, restrict my use of it, or delete it. If there are no exceptional circumstances (such as where I am required to store data for legal reasons) I will usually delete your personal data on request.

Objection. You may object to (i) my processing of some of your data on the basis of my legitimate interests and (ii) receiving marketing communications after giving your express consent to receive them. In such cases, I will delete your personal data unless I have compelling and legitimate reasons to continue using that information or if necessary for legal reasons.

Complaints. If you live in the EU and wish to raise concerns about my use of your data (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to contact me

 

Under EU data protection law, I, Inge van den Hoven, am the data controller of your personal data. If you have any questions or concerns, you can contact me at info@ingevandenhoven.nl. Or you can send a letter to:

 

Inge van den Hoven, Henrick de Keijserplein 42-1, 1073SZ, Amsterdam, Netherlands