You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for the return from your home to the web shop are for your own account. Consult the website of your carrier for the exact rates. If you exercise your right of withdrawal, the product will be returned with all delivered accessories and - if reasonably possible - in the original condition and packaging to the entrepreneur. To exercise this right, please contact us at firstname.lastname@example.org or use the return form below. We will then refund the amount due within 14 days of notification of your return, provided that the product has already been received in good order.
The following items cannot be returned or exchanged
Due to the nature of these items, unless they are damaged or defective upon delivery, I cannot accept returns of:
- Custom and personalised orders
- Digital downloads
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for the reduction in value.